There’s never been a tougher time to work in employment services in Australia.
In the wake of COVID-19, the unemployment rate is skyrocketing towards 10% with over 2.5 million Australians looking for work, leaving employment providers struggling to find ways to connect and engage with their clients.
With the pause on mutual obligation requirements and some consultant caseloads reaching over five hundred people, job seekers are experiencing disconnection and frustration in their quest to find work in an environment where opportunities are scarce. And providers experiencing a 50% increase in demand for services, leading to extreme overwhelm and enormous pressure to meet seemingly impossible targets.
We’re about to experience a wave of unemployment like we haven’t seen since the great depression. The impact of this is hard to comprehend in 2020.
So how are we going to address this situation before it becomes completely impossible?
The key is in the initial meeting with your clients.
Here’s the scenario…
You have 15 minutes in your initial meeting with a new client. In that time you need to build rapport and trust, review their situation and talk about putting together a job plan that’s going to really work for them.
You need to get a positive outcome in this first meeting, so your client is happy, and your
employer is pleased you’ve got another person into the system.
But the reality is, it is almost impossible to achieve this high-level outcome every time.
Or is it?
Introducing the Virtual Job Coach
Enter The Bounce Program Online – the solution to all your problems!
The Bounce Program Online is a transformational process that gives you deep visibility into your clients and creates pathways for change. It’s not a transactional relationship and exchange of basic information, that doesn’t get the required outcomes for you, your client or your employer. It’s time to approach client management in a completely different way.
The Bounce Program Online takes all of the components people love about the original face-to-face Bounce Program and makes it accessible to anyone, anywhere, on any device.
It can be leveraged as an early intervention program for the newly unemployed, or it can be used as a powerful tool to engage those more vulnerable clients who are disengaged and disconnected.
It features all of the essential soft skills training, tools and techniques used in the face-to-face Program, coupled with the ease and convenience of completing it wherever and whenever it suits your client best. And best of all it gathers all the critical intel you need to help support your clients.
The Program acts as a virtual job coach, gathering essential information about your clients’ values, beliefs, interests, life goals and career aspirations.
Saving you hundreds of hours
Imagine being able to receive a detailed report on every client, designed to give you insight into all the critical information you need to coach them to realise their career goals faster and more effectively than ever.
Results have shown that for every client that completes The Bounce Program Online, consultants are saving a minimum of 5 hours of client contact and appointments. If you have 20 clients in the Program, that’s 100 hours of information gathering you won’t need to do. Instead, you can use this valuable information and time to coach your clients through their employment journey.
Human-level Insights at Super-human Speed
Client-driven intel is delivered immediately to you through the Program’s sophisticated and intuitive reporting system. Fully automated reports are received in real-time to ensure a high level of accountability is present in every Program that is delivered. You can easily assess and determine your clients level of success in the Program through it’s beautifully designed reports.
The reports are generated from your client’s responses to the questionnaires built into the Program and include the sorts of information that could typically take you months to uncover during face to face meetings.
An Online Training Revolution is Here
The Bounce Program Online draws on the principles of human-centred design thinking to create an immersive, intuitive and unique learning experience that accelerates the change adoption process. And it’s accessible anywhere, anytime on any device.
'Stages of Change' Pre-assessment
Determine your clients level of engagement and appetite for change through this dynamic pre-program assessment. It will identify if where you clients sit in the change continuum – Pre-contemplation, Contemplation, Preparation, Action, Maintenance and Relapse Prevention.
Five Dyamic Learning Modules
Each module features videos, slides and editable worksheets that keep your clients on track and accountable.
My Job Outlook Career Discovery Quiz
My Job Outlook is a unique feature of The Bounce Program Online that will help your clients discover their career sweet spot. The quiz is the key to unlocking new opportunities and potential careers that your clients may not have considered before.
Career Gearing Toolbox
Full toolkit of modern, professional letter and resume templates, scripts and how-to guides for interviews awaits clients at the end of the program.
Group Coaching with Bounce Trainers
Every participant has the option to participate in weekly group phone coaching with certified Bounce Trainers. These training sessions allow clients to discuss and explore the course content with Trainers who can coach them through to breakthrough moments.
What they said…
Here’s what participants have told us about their experience with the Bounce Program Online:
Before the program I was being negative about everything related to employment. I found the job searches were hard because of my low confidence, motivation and I wasn’t energised. I would see people going to work and I WISH I had a job to go to like everyone.
The Bounce Program Online is very easy to use, easy to follow and learn. I was surprised at how effective and informative it was. It helped me to assess and understand my abilities in the career world, and I’ve developed more confidence, new skills and technical abilities. I’m ready to find my career now.
I found the Program a bit challenging at first because the questions that were asked really made me think and question myself, but it was a good thing because I had never really thought about some of the things asked in this Program. What surprised me the most was how hard the questions actually were, and how much I learnt about myself. I discovered that I am strong, and I shouldn’t doubt myself and try harder. I found it quite straightforward and convenient to be able to do and still be at home.
The online platform is easy to use. I was surprised at how much I didn’t know about things like networking and rapport, and I’ve realised that I can’t achieve my goals without people to help me. I have always been a person who stuck to myself and not needed anyone. I need to build a network of people to get where I really want to be and get experience from them. I have always wanted to join the military, but I have not been that serious about joining until now. Not only that, I need to get out there more into the community to find work. I’ve gained more confidence and knowledge. I really enjoyed this Program.
Job Coaches love the Bounce Program Online too.
Here’s what they’ve told us about their experience with the Bounce Program Online:
I put my clients into The Bounce Program Online because some lack confidence and others have a lack of clarity with regards to their career goals / direction. By participating in Bounce they gain incredible insight into their strengths and capabilities.
The Program reports are really impressive. They provide me with information about my clients behaviours and habits as well as insight into their work values, employment goals, communication styles and transferable skills. It would have taken quite a number of sessions to gain this level of insight into my clients, and I don’t believe it would have been to this depth.
My clients are more confident which is leading to better engagement.
– Chantal, MAX Solutions
The client completion reports are impressive and highly beneficial as they indicate a participants engagement skills and the barriers or challenges that need to be focused on. The sections of the report that really stand out include participants being able to identify their qualities and skills and for them to uncover the values and traits that are holding them back. It would take at least three sessions to gather just some of this information in normal face-to-face appointments.
– Mo, JobLink Mid-West
Are you ready for great outcomes too?
The Bounce Program Online is the perfect fit for your clients and will get them excited to see their lives in a completely different way. If you’re ready to change the way you engage with and support your clients, the Bounce Program Online is the answer.
You can book a fully guided tour of the site and see it in action. You’ll get a chance to view the videos and quizzes and see exactly what sort of information is included in the reports.
About the Author
Way Finder, Thought Leader, Rule Breaker
Maria has been delivering soft-skills, employability skills and job readiness training to the long-term unemployed, as well as professional development to consultants and leaders within employment services sector in Australia and internationally since 2006.
Maria is passionate. Her mission is to ignite human potential and help people find what it is that gets them excited to live every day.
Maria’s unique knowledge in Emotional Intelligence (EQ) and Positive Psychology have been the corner-stone of our Bounce training programs which are successfully delivered in Australia, the US and New Zealand.