Coaching your clients through uncertain times

by | Aug 4, 2020 | 2 Minute Read, Blogs

As Job Coaches, we spend time with our clients getting to know them, talking with them about their challenges and their experiences and helping them to see things in different ways.

There are times we when might have to support a client through a really difficult personal situation or through a time when external forces have an impact on how we go about our normal activities, elevating stress and anxiety and reducing their engagement level.

So, what can you do to give your clients support and guidance when times get tough?

Listen In

Job Coaches are great listeners. Allow your clients to talk openly about their concerns and their worries. Acknowledge, without judgement, that their emotions are real and reassure them that their feelings are valid and reasonable given the situation they are faced with.


Empathy gives us the ability to understand and appreciate other peoples’ experiences. It also helps bring a deeper connection and helps forge stronger relationships. While empathy helps to build trust in relationships, you need to be mindful of how much you give to your clients. If you feel wiped out after an appointment or feel like you’ve been on a journey with the person that has shared a story with you, be mindful that you may experience empathetic distress. Be conscious and realistic of the amount of empathy you give and adjust your support levels accordingly.

Give a gentle nudge

Nudges are a great way to get clients to see things differently, especially when they harness the power of positive emotions. Encourage your clients to see a way out of their current undesirable state by giving them options to explore their positive emotions.

Try using “How would you feel if…” as a nudge with your clients to get them excited about their future and motivating them towards a positive outcome and away from a negative outcome.

Take care of yourself too

It’s easy to give, give, give and then have nothing left in your tank for yourself. This then impacts on our families, our friends and our work. It’s essential that you look after yourself too, and the best way to do this is to download our free Self-Care Guide for Employment Services. It has everything you need to know about filling up your cup so you can give the overflow to those around you!

We’ve also created a handy Mental Health REDUCE YOUR RISK First Aid Poster which is a great resource to keep at your desk as a quick reference tool when you’re talking with clients or your colleagues. It’s great for friends and family too. 

And if you feel you need more help with managing your energy and stress levels and being more effective at work and at home, our coaching program INSPIRING RESILIENCE will give you all this and more.

You’ll spend an hour each week in a live group coaching call with me over a six-week block, and we’ll work through my 6 key strategies for building resilience in yourself and others. I’ll keep you accountable through email and SMS actions, so the learning is deeply embedded, and we build up your resilient brain.

Check it out here:

About the Author

Maria Smith

Way Finder, Thought Leader, Rule Breaker

Maria has been delivering soft-skills, employability skills and job readiness training to the long-term unemployed, as well as professional development to consultants and leaders within employment services sector in Australia and internationally since 2006.

Maria is passionate. Her mission is to ignite human potential and help people find what it is that gets them excited to live every day.

Maria’s unique knowledge in Emotional Intelligence (EQ) and Positive Psychology have been the corner-stone of our Bounce training programs which are successfully delivered in Australia, the US and New Zealand.

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