Wednesday, October 16th 3pm to 4pm (aest – Melbourne)
Discover how to have the hard conversations with this free one hour webinar
Get comfortable with being uncomfortable! This one-hour free webinar with Bounces’ National Business Manager, Matt Luttrell, will give you the tools to successfully have those ‘hard-to-have’ conversations with the people you work with.
Effective Feedback: How to have hard conversations
Wednesday, October 16th 3pm to 4pm (aest – Melbourne)
Matt will talk you through how to build rapport, understand different styles of communication and use an evidence-based model for conflict situations, then use situational examples to demonstrate how these strategies work in the real world.
Get real and effective strategies to tackle the hard chat so that everyone walks away feeling better for having done it.
Build Rapport
Learn how to be in rapport and turn an awkward chat into an appreciated conversation
Understand your Audience
Discover how to identify communication styles and adapt your style to match
Label your Emotions
Remove intense emotional reactions by labelling feelings and know why they are being experienced
Real-world examples
Connect with the content through relatable examples and case studies.
Downloadable content
Get post-webinar content and activities to better understand how to have effective conversations
Re-watch with the recording
Can’t make the webinar? That’s ok! As long as you register, you’ll get the recording sent straight to your inbox.
YOUR PRESENTER
Matt Luttrell
POTENTIAL SEER, BOOKINGS INFLUENCER, SMOOTH TALKER
Matt is the National Business Manager at Bounce and is one of the driving forces behind our job seeker training programs with our RTO partners. With over 15 years’ experience in employment services, Matt’s creative ideas around employment strategies and his commitment to helping people reach their full potential makes him one of the most influential people in the industry.
