Discover how to have the hard conversations with this free one hour webinar

Get comfortable with being uncomfortable! This one-hour free webinar with Bounces’ National Business Manager, Matt Luttrell, will give you the tools to successfully have those ‘hard-to-have’ conversations with the people you work with.

Watch the webinar now!

Effective Feedback: How to have hard conversations

Matt will talk you through how to build rapport, understand different styles of communication and use an evidence-based model for conflict situations, then use situational examples to demonstrate how these strategies work in the real world.

Get real and effective strategies to tackle the hard chat so that everyone walks away feeling better for having done it.


Build Rapport

Learn how to be in rapport and turn an awkward chat into an appreciated conversation

Understand your Audience

Discover how to identify communication styles and adapt your style to match

Label your Emotions

Remove intense emotional reactions by labelling feelings and know why they are being experienced

Real-world examples

Connect with the content through relatable examples and case studies.

Downloadable content

Get post-webinar content and activities to better understand how to have effective conversations

Re-watch with the recording

Can’t make the webinar? That’s ok! As long as you register, you’ll get the recording sent straight to your inbox.


Matt Luttrell

Matt is the National Business Manager at Bounce and is one of the driving forces behind our job seeker training programs with our RTO partners. With over 15 years’ experience in employment services, Matt’s creative ideas around employment strategies and his commitment to helping people reach their full potential makes him one of the most influential people in the industry.

Watch the webinar now!